Overview
Ticket confirmations help attendees find their event details, ticket information, and QR codes.
Use resend when an attendee says they did not receive the email, deleted it, or needs the ticket confirmation sent again.
Resend a ticket confirmation
Open the event, then go to the event registrations area.
Find the registration and open the registration detail page.
Use the resend ticket confirmation action.
After resending, review the ticket email status on the registration detail page or the registration list.
Before resending
Confirm:
- The attendee email address is correct.
- The registration is confirmed or paid, unless your workflow allows otherwise.
- QR tickets have been issued for the registration.
- The attendee is checking the correct inbox.
If resend fails
Check the registration detail page for ticket email status. Also review notification or outbound delivery history if available.
Common causes include a missing recipient email, invalid email address, missing ticket records, or an email delivery failure.