Privacy Policy

This Privacy Policy explains how DanceFlow collects, uses, discloses, and protects personal information through our websites, applications, studio software, portals, booking and event tools, payments, communications, documents, integrations, and support services.

DanceFlow may act as a business or controller for account, subscription, website, security, and support information. For client, student, attendee, employee, contractor, and business records entered by a studio or organizer, that customer generally controls the data and DanceFlow processes it to provide the service.

• Account and profile information, including name, email, phone, login, role, and preferences.
• Studio, organizer, staff, instructor, client, student, and relationship records.
• Schedules, attendance, packages, memberships, billing status, notes, goals, and lesson recaps.
• Event, registration, ticket, check-in, competition, and settlement information.
• Documents, signatures, uploaded files, photos, videos, and public profile content.
• Communications, consent records, opt-outs, support messages, and delivery information.
• Transaction records, invoices, refunds, disputes, and payment status.
• Device, browser, IP address, timestamps, logs, and security events.
• Integration information and tokens needed to operate connected services.

Payment-card details are processed by Stripe or another payment provider. DanceFlow does not intentionally store full card numbers or card security codes on its servers.

We collect information directly from users, from studios and organizers, through use of the service, from connected integrations, from payment and communications providers, and from public or authorized business sources.

• Provide, authenticate, maintain, support, and improve DanceFlow.
• Create accounts, workspaces, portals, schedules, registrations, and documents.
• Process subscriptions, transactions, refunds, payouts, and related records.
• Send requested service, account, scheduling, event, email, SMS, and push communications.
• Operate AI-assisted features requested by authorized users.
• Prevent abuse, enforce permissions, troubleshoot, monitor reliability, and protect security.
• Comply with law, resolve disputes, and enforce agreements.

Authorized users may choose to submit workspace information to AI-assisted features for drafting, summarization, recommendations, or analysis. DanceFlow limits those requests to the information needed for the selected feature and applicable workspace context.

Google Calendar API data is not transferred to OpenAI and is not used to train, fine-tune, or improve generalized artificial-intelligence or machine-learning models.

DanceFlow accesses Google Calendar only after an authorized user connects the integration. We use access to list available calendars, let the user select a destination, and create, update, or delete DanceFlow-generated calendar events according to enabled sync settings.

DanceFlow does not sell Google user data, use it for advertising, profiling, or unrelated analytics, or transfer it except as needed to provide the requested integration, operate trusted infrastructure, protect security, or comply with law.

Google OAuth tokens are stored encrypted and used only to maintain the requested integration. Users may disconnect Google Calendar from Studio Settings → Integrations → Google Calendar.

DanceFlow's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We may process phone numbers, email addresses, consent status, opt-in source and timestamp, opt-out status, message content, and delivery records to provide requested communications and maintain compliance records.

Mobile information and SMS consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Users may reply STOP to opt out where supported. Additional information is available at SMS Consent and Messaging Terms.

We may disclose information:

• To the studio, organizer, instructor, or business responsible for the relationship or record.
• To authorized users and participants according to workspace permissions and requested workflows.
• To providers supporting hosting, databases, authentication, payments, email, SMS, storage, monitoring, analytics, support, and AI features.
• When required by law or reasonably necessary to protect rights, safety, security, users, or the service.
• In connection with a merger, financing, acquisition, reorganization, or sale of relevant assets.

DanceFlow does not sell personal information for third-party marketing.

DanceFlow may use cookies, local storage, and similar technologies for authentication, security, preferences, performance, analytics, and feature operation. Browser controls may limit some technologies, but disabling them can affect functionality.

Information is retained for as long as reasonably necessary to provide services, maintain customer-selected records, support security and backups, comply with legal, payment, tax, accounting, and dispute obligations, and enforce agreements.

Retention varies by record type and account status. Some customer data may remain in protected backups for a limited period after deletion.

DanceFlow uses administrative, technical, and organizational safeguards designed to protect information, including access controls, server-side authorization, database policies, protected links, validation, rate limiting, encrypted connections, and security monitoring where applicable. No method of transmission or storage is completely secure.

Learn more on the Security page.

Depending on your location and relationship with DanceFlow, you may have rights to access, correct, delete, restrict, object to, or request portability of personal information.

Requests concerning studio-controlled client, student, staff, or event records may need to be submitted to the applicable studio or organizer. DanceFlow may verify identity and retain information where legally or operationally required.

DanceFlow is not directed to children under 13 for unmanaged account creation. Studios serving minors should use appropriate parent, guardian, studio, or authorized-adult controls and collect only information needed for legitimate operations.

Contact us if you believe a child's information was submitted without appropriate authorization.

DanceFlow and its providers may process information in the United States and other countries. Where legally required, customers and DanceFlow may use contractual or other approved safeguards for international transfers.

We may update this Policy as services and legal requirements change. Material changes may be communicated through the service, email, or another reasonable method. The effective date identifies the current version.

Privacy questions and requests may be sent to support@idanceflow.com. Please identify the relevant account, studio, organizer, or record so we can route the request appropriately.