Overview
ARIA has two related workspaces with different jobs.
Automation Center = choose how ARIA should work.
ARIA Operations = see ARIA working.
Use Automation Center for configuration
Open Automation Center when you want to change:
- Operational pack autonomy
- Whether an operational area is on or off
- A stricter rule exception
- Communication and automation boundaries
The normal studio workflow is to set each operational pack once and only return when your preferences change.
Use ARIA Operations for daily work
Open ARIA Operations when you want to see:
- Work ARIA handled
- Items that need your decision
- Exceptions
- Upcoming operational work
- Delivery status
- Failed or retried work
- Outcomes and follow-up status
How they work together
Automation Center sets the boundaries.
ARIA Operations shows the work produced inside those boundaries.
For example:
Front Desk pack = Handle automatically
ARIA can automatically perform the safe parts of supported Front Desk workflows. A cancellation or schedule conflict that still requires judgment appears in Operations for review instead of being changed automatically.
Rule exceptions
Individual rules normally inherit the pack setting.
Use a rule exception only when one workflow should be more restrictive than the rest of the operational area.
Best practice
Keep pack settings simple. Review Operations as part of the normal studio day and only return to Automation Center when your studio's preferred level of autonomy changes.