Overview
Approving a booking request creates a confirmed appointment. Declining a request keeps the calendar unchanged and records the staff decision.
Approving a request
Go to Schedule > Requests and open the pending request.
Before approval, review:
- Client name and contact information
- Requested date and time
- Instructor
- Room
- Lesson type
- Notes from the client
When you approve, DanceFlow performs a final conflict check. If the time is still available, the appointment is created and the request is marked approved.
Declining a request
Decline a request when the requested time or setup does not work.
Add a staff note so your team understands why it was declined. A good note might include a suggested alternate time or a reminder to contact the client.
What clients see
If email notifications are enabled, clients can receive updates when a request is received, approved, or declined.
Best practice
Use approval for times you are confident can be honored. Use decline when the client needs a different time, different instructor, or additional follow-up before scheduling.