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Events & Ticketing

Reviewing Event Profitability and Closeout

Use event profitability, refunds, fees, expenses, labor, and check-in data to review an event before settlement.

Overview

Event profitability helps studios and organizers understand how an event performed financially.

The closeout view brings together revenue, refunds, fees, expenses, labor, registrations, and check-in activity so staff can review the event before marking it settled.

What to review

Before settling an event, review:

  • Gross ticket revenue
  • Refunds
  • Processing or platform fees
  • Net ticket revenue
  • Event expenses
  • Event labor costs
  • Total event costs
  • Final profit or loss
  • Paid, unpaid, pending, and refunded registrations
  • Ticket check-ins

Why closeout matters

Closeout creates a final review point so the studio or organizer can catch missing expenses, late refunds, unpaid registrations, or labor costs before relying on the event numbers.

When an event needs attention

An event may need review when:

  • Registrations are unpaid or pending
  • Refunds were issued
  • Payments exist without complete fee details
  • No expenses or labor were entered
  • Profit appears unusually high or low
  • Check-in activity does not match expected attendance

Best practice

Do not settle an event until revenue, refunds, fees, labor, and expenses have been reviewed. Add closeout notes when something unusual happened so the history remains understandable later.